1. Will I need to have a sign in my yard?
2. How do you charge?
3. How do I Pay?
Billing is per calendar month. All new clients are on auto-pay via charge card or ACH with a consistent flat monthly rate. Our auto-pay system is most convenient and most secure.
4. Is there an extra charge for the first time?
It is not uncommon that new customers have fallen behind on yard cleanup when they call us for help. If you find yourself in this situation, we are happy to help you get caught up ASAP at a very fair rate to be determined upon arrival. Please contact us with some details for an estimate.
5. Do the dogs need to be inside when you clean?
No, as long as they are not aggressive, we will enjoy the company of your dogs.
6. Do you work in the rain and snow?
Yes, the only weather that will interfere with our schedule is a fresh snow. 2 days after the snow falls we resume all routes as usual regardless of how much snow is still on the ground. After 2 days there is typically enough waste to find and clean up. We prefer to keep up rather than catch up. If your regular service day is missed due to snow we will cleanup as much as possible on the following scheduled visit. With Adamz K9 year-round service, your yard will not be a disaster in the spring.
7. What if I go on vacation?
If your dog(s) will be away from home for 2 weeks or more and you won’t need our services for that time, let us know before we arrive to avoid unnecessary charges.
8. Are you insured?
9. Do you always come on the same day of the week?
Yes, this maintains consistency so you’ll know when to expect service. The only exceptions might be weeks of major holiday’s (see question #14).
10. Do you take away what you pick up?
Always. We would never leave dog waste to stink up your trash can. We are full service!
11. What if I am less than happy?
If you’re ever less than pleased with the work of our poo crew, we want to know about it right away. We’ll return for a re-doo to make it right or you won’t be charged. Satisfaction is guaranteed and constructive feedback is welcome.
12. Do you work on holidays?
During the week of any of the following holidays your service may be provided either a day before or a day after the regularly scheduled visit. With the exception of Christmas Day, our employees have the option to take these days off, but often prefer to work on schedule. New Years Day – Memorial Day – Independence Day – Labor Day – Thanksgiving – Christmas Day